Terms & Conditions

Please read these Terms & Conditions carefully before using this website or placing an order. By visiting or purchasing from this website, you agree to be bound by these terms.

Use of this Website

All content on this website — including text, images, and design — is the property of The Stitch Factory Ltd. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit any content for commercial gain without our express written permission.

Product Information

We take care to present our products accurately. However, colours, appearances, and finishes as shown on your screen may differ slightly from the actual goods due to monitor settings and production variation.

Orders & Acceptance

An order confirmation email does not constitute final acceptance of your order. Your order is only accepted once your goods have been dispatched.

Cancellations

If your order has already been dispatched before a cancellation request is received, you will be responsible for the cost of returning the goods. For unshipped orders, please refer to our Returns & Exchanges policy. Personalised items may not be eligible for cancellation or refund.

Delivery

Estimated delivery times are approximations only and cannot be guaranteed. See our Delivery Information page for full details.

Liability

The Stitch Factory Ltd accepts no responsibility for indirect damages or loss of profit resulting from the use of products purchased from this website.

Governing Law

These Terms & Conditions are governed by English Law and are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Tel: 0114 275 2147
Email: websales@stitchfactory.co.uk